How to leverage SMS in your sales funnel to maximise your profits

Short Message Service (SMS) has emerged as a powerful marketing tool, offering a direct and immediate way to engage with audiences.

With the average person checking their phone over 100 times a day, SMS presents a unique opportunity for businesses to reach their target market effectively.

Integrating SMS into your sales funnel is essential for maximizing profit and enhancing customer engagement. Unlike other marketing channels, SMS boasts an impressive open rate of over 95%, making it a highly effective tool for driving conversions

In this guide, we will explore how businesses can leverage SMS in their sales funnel to maximize profits. 

Why is it important to integrate SMS into your sales funnel?

Integrating SMS into your sales funnel is crucial for several reasons:

  • Direct communication: By integrating SMS into your sales funnel, you can establish a direct line of communication with your customers. This immediate access allows you to deliver important messages promptly and efficiently, ensuring that your audience stays engaged with your brand.
  • High open rates: One of the key benefits of integrating SMS into your sales funnel is its impressive open rate. With over 95% of SMS messages being opened and read within minutes of receipt, you can be confident that your messages are being seen by your target audience.
  • Increased customer engagement: SMS provides a unique opportunity to engage with your customers on a personal level. By sending targeted and relevant messages, you can create a more personalized experience for your customers, leading to increased engagement and loyalty.
  • Increased Conversions: SMS can be a powerful tool for driving conversions. Whether you’re sending out exclusive offers, reminders, or important updates, SMS messages have been shown to prompt action from customers, leading to higher conversion rates.
  • Automation and efficiency: Integrating SMS automation tools into your sales funnel can help streamline your marketing efforts. By automating tasks such as sending out messages and managing customer responses, you can save time and resources while still delivering a high level of service to your customers.

Understanding the sales funnel

The sales funnel, often depicted as a visual representation of the customer journey, is a crucial concept in marketing. It outlines the stages a customer goes through before making a purchase decision. The stages of the sales funnel are typically defined as awareness, interest, decision, and action, following the AIDA model.


This is the stage where customers become aware of your brand, product, or service. SMS can be used to raise awareness through targeted messaging, such as announcing new products or promotions. For example, a clothing retailer could send a text message showcasing their latest collection to potential customers.


Once customers are aware of your brand, you need to capture their interest. SMS can be used to provide valuable content or exclusive offers that encourage further engagement. For instance, a software company could send a text message offering a free trial of their product to interested prospects.


In this stage, customers are evaluating their options and deciding whether to make a purchase. SMS can be used to provide additional information or incentives to help customers make a decision. For example, a car dealership could send a text message with a special discount offer to customers who are considering buying a new car.


This is the final stage where customers make a purchase. SMS can be used to facilitate the action, such as sending a text message with a link to complete a purchase or book a service. For example, a restaurant could send a text message with a link to their online ordering system to encourage customers to place an order.

Optimizing lead generation with SMS

SMS can be a powerful tool for capturing leads and building subscriber lists. Here’s how you can optimize lead generation with SMS:

Using SMS to Capture leads and build subscriber lists

SMS provides a direct and personal way to engage with potential customers. Businesses can use SMS to capture leads by offering valuable content or incentives in exchange for opting in to their SMS list. Here’s a template for capturing leads:

“Hi [Name], want exclusive deals and updates? Text ‘JOIN’ to [Your SMS Number] to subscribe to our SMS list! Reply ‘STOP’ to unsubscribe. Msg & data rates may apply. Terms: [Your Terms URL].”

Strategies for promoting SMS opt-ins

Promoting SMS opt-ins requires a strategic approach. Businesses can use their existing marketing channels to promote their SMS list, highlighting the benefits of subscribing. Here’s a template for promoting SMS opt-ins:

“Don’t miss out on our exclusive offers! Text ‘SUBSCRIBE’ to [Your SMS Number] to join our SMS list and get [Your Incentive]. Reply ‘STOP’ to unsubscribe. Msg & data rates may apply. Terms: [Your Terms URL].”

An example of using SMS opt-ins

Imagine you run a small clothing boutique. You could promote a special sale exclusively for SMS subscribers. Your marketing materials could say something like, “Text ‘SALE’ to 12345 to receive an exclusive 20% off coupon for this weekend’s sale!” This not only encourages opt-ins but also drives traffic to your store.

Nurturing leads with targeted messaging

Nurturing leads is a critical step in the sales process, and SMS can be a highly effective tool for this purpose. By sending personalized and relevant messages, businesses can engage with leads in a meaningful way, increasing the likelihood of conversion. Here’s how you can leverage SMS for lead nurturing:

The importance of personalized and relevant SMS messages

Personalization is key to successful lead nurturing. By tailoring your SMS messages to the individual needs and interests of your leads, you can create a more engaging and impactful experience. Here’s a template for personalized SMS messages:

“Hi [Name], we noticed you were interested in [Product/Service]. Here’s an exclusive offer just for you: [Offer]. Reply ‘INFO’ for more details. Msg & data rates may apply. Terms: [Your Terms URL].”

Using sms for lead segmentation

Segmenting your leads based on behavior or demographics allows you to send more targeted messages, increasing their relevance and effectiveness. Here’s a template for segmenting leads based on behavior:

Template: “Hi [Name], thank you for your recent purchase of [Product/Service]. As a valued customer, here’s a special offer for your next purchase: [Offer]. Reply ‘MORE’ for details. Msg & data rates may apply. Terms: [Your Terms URL].”

An example of using SMS for lead segmentation

Imagine you run an online clothing store, and a customer named Sarah recently made a purchase of a summer dress from your website. To nurture this lead and encourage future purchases, you can use targeted SMS messaging based on Sarah’s previous interaction: 

“Hi Sarah! We hope you’re enjoying your summer dress. Don’t forget to complete your look with our matching accessories. Get 15% off on accessories today only. Use code ‘ACCESSORIZE’ at checkout. Reply ‘SHOP’ to browse.”

Driving conversions with strategic SMS campaigns

Creating urgency and excitement through SMS can be a powerful way to drive conversions. Here’s how you can do it:

Creating urgency and excitement through sms

Creating a sense of urgency in your SMS messages can prompt customers to take immediate action. Use language that conveys a limited-time opportunity or exclusive offer to generate excitement. Here’s a template for creating urgency:

“Hurry! Our biggest sale of the year ends tonight. Get 30% off all items with code ‘FLASH30’. Shop now: [Website Link].”

Strategies for promoting limited-time offers or flash sales

Limited-time offers and flash sales are effective ways to drive conversions through SMS. Use SMS to announce these offers and provide clear instructions on how customers can take advantage of them. Here’s a template for promoting a flash sale:

“Don’t miss out on our 24-hour flash sale! Get 50% off all products. Text ‘FLASH’ to [Your SMS Number] to receive your exclusive discount code.”

An example of sending exclusive discounts to drive immediate action

“Exclusive for our SMS subscribers! Get $10 off your next purchase of $50 or more. Use code ‘SAVE10’ at checkout. Valid for the next 24 hours only. Happy reading!”

The use of “Exclusive for our SMS subscribers” makes recipients feel special and valued, while “Valid for the next 24 hours only” creates a sense of urgency, motivating them to make a purchase within the specified time frame to avail of the discount.

Maximizing profit with post-sale SMS engagement

After a customer makes a purchase, your relationship with them doesn’t end there. Post-sale SMS engagement can be a powerful tool for encouraging repeat purchases, building customer loyalty, and gathering valuable feedback. Here’s how you can maximize profit with post-sale SMS engagement:

Using SMS to encourage repeat purchases and customer loyalty

Sending SMS messages to customers after they make a purchase can help keep your brand top-of-mind and encourage them to make additional purchases. Here’s a template for encouraging repeat purchases:

“Hi [Name], thank you for shopping with us! As a token of appreciation, here’s a special discount code for 20% off your next purchase. Use code ‘LOYAL20’ at checkout. Happy shopping!”

Strategies for soliciting feedback and reviews through SMS

Gathering feedback and reviews from customers is essential for improving your products or services and building trust with potential customers. Here’s a template for soliciting feedback and reviews:

“Hi [Name], we hope you’re enjoying your purchase! We’d love to hear your feedback. Reply with a rating from 1 to 5, with 5 being the best. Thank you for your support!”

An example of sending post-purchase SMS with a discount code for future purchases

Sending a post-purchase SMS with a discount code for future purchases can incentivize customers to make additional purchases and foster customer loyalty. Here’s a template for this type of SMS:

“Hi [Name], thank you for your recent purchase! Here’s a special discount code for 15% off your next order. Use code ‘FUTURE15’ at checkout. We appreciate your business!”

This SMS template thanks the customer by name for their recent purchase and offers a 15% discount on their next order with the code ‘FUTURE15.’ This message aims to build customer loyalty and encourage repeat business.

Integrating SMS with other marketing channels

Integrating SMS with other marketing channels is essential for creating a cohesive multi-channel marketing strategy. By combining SMS with email, social media, and other channels, businesses can maximize their reach and engagement with customers. Here’s how you can integrate SMS with other marketing channels:

The importance of a cohesive multi-Channel marketing strategy

A cohesive multi-channel marketing strategy ensures that your brand message is consistent across all channels, creating a seamless experience for customers. By integrating SMS with other channels, you can reach customers at different touchpoints in their journey, increasing the likelihood of engagement and conversion.

Here are some strategies for integrating sms with email, social media, and other channels:

  • SMS and email: Use SMS to complement your email campaigns by sending follow-up messages or reminders about an email promotion. For example, send an SMS with a discount code shortly after sending an email with the same offer to remind customers to take advantage of the deal.
  • SMS and social media: Use SMS to drive traffic to your social media pages or website for further engagement. For example, send an SMS with a link to a new blog post or product announcement on your website, encouraging customers to visit and engage with the content.
  • SMS and other channels: Integrate SMS with other channels, such as direct mail or in-store promotions, to enhance the effectiveness of your marketing campaigns. For example, include an SMS call-to-action in your direct mail piece or in-store signage to encourage customers to take a specific action, such as making a purchase or signing up for a loyalty program.

An example of using SMS to drive traffic to social media or website

“Hi [Name], we’re excited to share our latest products with you! Visit our website [Website Link] to see what’s new. Reply ‘MORE’ for a special offer just for our SMS subscribers.”

Best practices and compliance for SMS marketing

Compliance with regulations and following best practices is crucial for successful SMS marketing campaigns. Here’s how to ensure compliance and implement best practices:

Here’s how you can ensure your SMS campaigns comply with regulations:

  • TCPA compliance (US): Ensure you have prior express written consent before sending promotional SMS messages to consumers. Include opt-in language in your marketing materials and honor opt-out requests promptly.
  • GDPR compliance (EU): Obtain explicit consent from individuals before sending them marketing messages. Provide clear information about how their data will be used and offer an easy way for them to opt out.
  • CASL compliance (Canada): Obtain consent before sending commercial electronic messages (CEMs) and include identification information in your messages.

And here are some best practices for timing, frequency, and content:

  • Timing: Send SMS messages during appropriate hours to avoid disturbing recipients. Consider the time zone of your recipients and their daily routines.
  • Frequency: Avoid sending too many messages, as this can lead to opt-outs. Find a balance that keeps your brand top-of-mind without overwhelming recipients.
  • Content: Keep SMS messages concise and relevant. Clearly state the purpose of the message and include a clear call-to-action (CTA).

Ready to start leveraging SMS in your own sales funnel? Get started today and see the impact it can have on your business!