Five key skills that will increase your emotional intelligence

Want to improve your professional and personal relationships and achievements? Learn how to master the five key skills of emotional intelligence.

Last week, we explained exactly what emotional intelligence (EQ) is, and why it’s so important. Now career management coach and author of Amazon bestseller Navigating Career Crossroads Jane Jackson reveals how you can increase your emotional intelligence by mastering five key skills.

How improving your EQ can benefit you

Being able to retain control of your emotions will help you in every area of your life. It helps you to better manage your feelings in stressful or emotional situations, and avoid the limitations of the instinctive flight, fight, or freeze response. Instead you can make balanced decisions that are informed by your full intellect.

Our memory is also strongly linked to emotion. By learning to stay connected to the emotional part of your brain, as well as the rational, you’ll not only expand your range of choices when it comes to responding to a new event, but you’ll also factor emotional memory into your decision-making process. This will help prevent you from continually repeating earlier mistakes.

To improve your emotional intelligence – and your decision-making abilities – you need to understand and manage your emotions by developing key skills to control and manage overwhelming stress, and communicating effectively.

The five key EQ skills you need

So what are these key skills? You can build your emotional intelligence by reducing stress, remaining focused, and staying connected to yourself and others through five skills.

The first two skills are essential for controlling and managing overwhelming stress and the last three skills greatly improve communication. Each skill builds on the lessons learned in practicing the earlier skills and includes the ability to:

  • Quickly reduce stress in the moment in a variety of settings.
  • Recognise your emotions and keep them from overwhelming you.
  • Connect emotionally with others by using nonverbal communication.
  • Use humour and play to stay connected in challenging situations.
  • Resolve conflicts positively and with confidence.

How to master the five key skills of emotional intelligence

The key skills of emotional intelligence can be learned by anyone, at any time. However, there’s a big difference between learning about emotional intelligence and applying that knowledge to your life.

Just because you know you should do something doesn’t mean you will – especially when you become overwhelmed by stress, which can hijack your best intentions. In order to permanently change behaviour in ways that stand up under pressure, you need to learn how to overcome stress in the moment, and in your relationships, by remaining emotionally aware.

This means that you can’t simply read about emotional intelligence in order to master it – you have to experience and practice the skills in your everyday life. Here are five key skills you need to acquire if you want to build your emotional intelligence.

1) Learn how to gauge situations accurately by managing stress

High levels of stress can overwhelm your mind and body, getting in the way of your ability to accurately ‘read’ a situation, hear what someone else is saying, be aware of your own feelings and needs, and communicate clearly.

Being able to quickly calm yourself down and relieve stress helps you stay balanced, focused, and in control – no matter what challenges you face or how stressful a situation becomes.

How to function well in the heat of the moment

Develop your stress-busting skills by working through the following three steps:

  • Realise when you’re stressed – the first step to reducing stress is recognizing what stress feels like. How does your body feel when you’re stressed? Are your muscles or stomach tight or sore? Are your hands clenched? Is your breath shallow? Being aware of your physical response to stress will help regulate tension when it occurs.
  • Identify your stress response – everyone reacts differently to stress. If you tend to become angry or agitated under stress, you will respond best to stress-relieving activities that quiet you down. If you tend to become depressed or withdrawn, you will respond best to stress-relieving activities that are stimulating. If you tend to freeze – speeding up in some ways while slowing down in others – you need stress-relieving activities that provide both comfort and stimulation.
  • Discover the stress-busting techniques that work for you – the best way to reduce stress quickly is by engaging one or more of your senses: sight, sound, smell, taste, and touch. Each person responds differently to sensory input, so you need to find things that are soothing and/or energizing to you. For example, if you’re a visual person you can relieve stress by surrounding yourself with uplifting images. If you respond more to sound, you may find a wind chime, a favourite piece of music, or the sound of a water fountain helps to quickly reduce your stress levels. 

2)  Reduce relationship stress with emotional awareness

Being able to connect to your emotions – having a moment-to-moment awareness of your emotions and how they influence your thoughts and actions – is the key to understanding yourself and remaining calm and focused in tense situations with others.

Many people are disconnected from their emotions – especially strong core emotions such as anger, sadness, fear, and joy. This may be the result of negative childhood experiences that taught you to try to shut off your feelings. But although we can distort, deny, or numb our feelings, we can’t eliminate them. They’re still there, whether we’re aware of them or not.

Unfortunately, without emotional awareness, we are unable to fully understand our own motivations and needs, or to communicate effectively with others. We are also at far greater risk for becoming overwhelmed in situations that appear threatening.

What relationship do you have with your emotions?

  • Do you experience feelings that flow, encountering one emotion after another as your experiences change from moment to moment?
  • Are your emotions accompanied by physical sensations that you experience in places like your stomach or chest?
  • Do you experience discrete feelings and emotions, such as anger, sadness, fear, joy, each of which is evident in subtle facial expressions?
  • Can you experience intense feelings that are strong enough to capture both your attention and that of others?
  • Do you pay attention to your emotions? Do they factor into your decision-making?

If any of these experiences are unfamiliar, your emotions may be turned down or turned off. In order to be emotionally healthy and emotionally intelligent, you must reconnect to your core emotions, accept them, and become comfortable with them.

Developing emotional awareness

Emotional awareness can be learned at any time of life. If you haven’t learned how to manage stress, it’s important to do so first. When you can manage stress, you’ll feel more comfortable reconnecting to strong or unpleasant emotions and changing the way you experience and respond to your feelings.

You can develop your emotional awareness by learning the mindfulness meditation. Listen to my free guided visualisation and meditation here.

3) Improve your non-verbal communication

Being a good communicator requires more than just verbal skills and the ability to manage stress. Often, what you say is less important than how you say it, or the other nonverbal signals you send out—the gestures you make, the way you sit, how fast or how loud you talk, how close you stand, or how much eye contact you make.

In order to hold the attention of others and build connection and trust, you need to be aware of, and in control of, this body language. You also need to be able to accurately read and respond to the nonverbal cues that other people send you.

These messages don’t stop when someone stops speaking. Even when you’re silent, you’re still communicating nonverbally. Think about what you are transmitting as well, and if what you say matches what you feel.

If you insist, “I’m fine,” while clenching your teeth and looking away, your body is clearly signalling the opposite. Your nonverbal messages can produce a sense of interest, trust, excitement, and desire for connection—or they can generate fear, confusion, distrust, and disinterest.

Tips for improving your nonverbal communication

Successful nonverbal communication depends on your ability to manage stress, recognise your own emotions, and understand the signals you’re sending and receiving. When communicating:

  • Focus on the other person – if you are planning what you’re going to say next, daydreaming, or thinking about something else, you are almost certain to miss nonverbal cues and other subtleties in the conversation.
  • Make eye contact – eye contact can communicate interest, maintain the flow of a conversation, and help gauge the other person’s response.
  • Pay attention to nonverbal cues – what non-verbal signs are you sending and receiving, such as facial expression, tone of voice, posture and gestures, touch, and the timing and pace of the conversation?

4) How to use humour and play to deal with challenges

Humour, laughter, and play are natural antidotes to life’s difficulties; they lighten your burdens and help you keep things in perspective. A good hearty laugh reduces stress, elevates mood, and brings your nervous system back into balance.

Playful communication broadens your emotional intelligence and helps you:

  • Take hardships in stride – by allowing you to view your frustrations and disappointments from new perspectives, laughter and play enable you to survive annoyances, hard times, and setbacks.
  • Smooth over differences – using gentle humour often helps you say things that might be otherwise difficult to express without creating a flap.
  • Simultaneously relax and energise yourself – playful communication relieves fatigue and relaxes your body, which allows you to recharge and accomplish more.
  • Become more creative – when you loosen up, you free yourself of rigid ways of thinking and being, allowing you to get creative and see things in new ways.

How to develop playful communication: 

It’s never too late to develop and embrace your playful, humorous side:

  • Try setting aside regular, quality playtime. The more you joke, play, and laugh—the easier it becomes.
  • Find enjoyable activities that loosen you up and help you embrace your playful nature.
  • Practice by playing with animals, babies, young children, and outgoing people who appreciate playful banter.

5) How to resolve conflict positively

Conflict and disagreements are inevitable in relationships. Two people can’t possibly have the same needs, opinions, and expectations at all times. However, that needn’t be a bad thing. Resolving conflict in healthy, constructive ways can strengthen trust between people. When conflict isn’t perceived as threatening or punishing, it fosters freedom, creativity, and safety in relationships.

The ability to manage conflicts in a positive, trust-building way is supported by the previous four skills. Once you know how to manage stress, stay emotionally present and aware, communicate nonverbally, and use humour and play, you’ll be better equipped to handle emotionally charged situations and catch and defuse many issues before they escalate.

Tips for resolving conflict in a trust-building way

  • Stay focused in the present – when you are not holding on to old hurts and resentments, you can recognize the reality of a current situation and view it as a new opportunity for resolving old feelings about conflicts.
  • Choose your arguments – arguments take time and energy, especially if you want to resolve them in a positive way. Consider what is worth arguing about and what is not.
  • Forgive – other people’s hurtful behaviour is in the past. To resolve conflict, you need to give up the urge to punish or seek revenge.
  • End conflicts that can’t be resolved – it takes two people to keep an argument going. You can choose to disengage from a conflict, even if you still disagree.

Read more about emotional intelligence

If you’d like to learn more about emotional intelligence and resilience, we recommend reading these articles:

Jane Jackson is a career management coach and author of Amazon bestseller Navigating Career Crossroads. Her book takes you through all the essential steps to not only survive but THRIVE when changing direction.


  • The Language of Emotional Intelligence – Review of Dr. Jeanne Segal’s latest book offers specific methods to improve your emotional Intelligence skills. (PsychCentral)
  • Emotional Intelligence – How to improve your emotional intelligence and “people skills.” (MindTools)
  • 10 Ways to Enhance Your Emotional Intelligence – Tips to improve your EQ. (Psychology Today)
  • Emotional Intelligence in the Workplace (PDF) – How to build and practice EQ to improve your success at work. (USF)