How to write an angry email – and remain professional
Did a colleague drop the ball on a project? Or did the boss make a near-impossible demand? Before you hit send on a fiery email read these tips.
A well-written email can be a powerful tool. But letting rage dictate what you write can backfire, sometimes even spectacularly.
So turn off the Slipknot, put on some Christopher Cross, brew a cup of camomile tea and read what advice Mads Singers, owner of Aristo Sourcing, has to offer on the matter before you fire that virtual cannonball and make a big email mistake.
State your desired outcome
Clearly stating your desired outcome helps your colleague understand the next steps. Do you need them to resend a document, apologise for a missed deadline, or schedule a meeting? Be explicit about what you want to achieve.
Cool it down
Not just a great song by New Edition, but a mantra to live by. A 2021 study published by the National Library of Medicine explored the role of the amygdala, the brain’s emotional centre, in processing anger. The study highlighted that when triggered, the amygdala can cloud judgement and lead to impulsive behaviour, i.e. sending an angry email.
Psychologists recommend waiting at least 24 hours to cool down, paving the way for a calm and rational response.
Avoid using “I” statements
A warning for those who just love to talk about themselves, as brought to you by a 2018 study by Harvard Business Review in which they surveyed managers who used “I” statements, during feedback.
Forget all that “I feel frustrated” stuff at work. It might make you sound weak or like you’re complaining more than helping. Instead, focus on the problem itself. Is the budget messed up again? Be clear and strong about what needs to happen, that’s how you get things done.
Proofread, proofread and proofread!
Probably the simplest tip, but you never know when your fingers will betray you. Even just taking a step away from your email for a moment, then trying to re-read it with a fresh pair of eyes, can make all the difference.
It’s good to talk
We all know how anxiety-inducing crafting an email can get, especially when you’re not used to complaining. Talk to, not at, a close colleague or someone in the HR department, maybe they’ll offer a fresh perspective or help get your message across in a constructive manner.
Maybe an email isn’t even the best response? It’s amazing what can be done over some coffee or a phone call.
Remember your aim is to resolve an issue, not escalate it. By cooling down, focusing on the issue, and using positive, clear and respectful language, you can get your concerns out effectively and, fingers crossed, achieve an outcome everyone will be happy with.
In the end, a well-thought-out email can turn a potentially negative situation into a positive one, fostering better understanding and stronger professional relationships.
Aristo Sourcing provides expert support and dedicated virtual assistants, to help you grow your business (faster). With their award-winning recruitment process, they can source top-notch virtual assistants at affordable rates that are reliable.
