How to hire a cleaning service
Hiring a cleaning service might seem like a straightforward task. And it largely is: you can’t really go wrong with it.
However, there are a lot of nuances. And if you want a service that fits your needs completely, you need to take all of them into account. To help you, here’s a step-by-step guide to hiring a reputable cleaning company.
Assess your cleaning needs
Start by identifying the specific areas and tasks you want the cleaning service to address. Are you primarily concerned about deep cleaning, regular maintenance, or specific problem areas in your home?
Next, consider how often you need cleaning services. Do you prefer a weekly, bi-weekly, or monthly schedule? The frequency will depend on your lifestyle and cleaning priorities. You can learn exactly how much you need professional cleaning in this Real Simple material.
And finally, determine how much you are willing to spend on cleaning services. Having a clear budget in mind will help you narrow down your options and ensure that you find a service that fits your financial constraints while meeting your cleaning needs.
Research cleaning services
Begin your search by asking friends and family for recommendations. Personal referrals can provide valuable insights into the reliability and quality of local cleaning services.
You can use online platforms and websites to read reviews and ratings of cleaning companies in your area, too. If you don’t know how to spot fake reviews, there is a good CNBC material on that.
It is also important to ensure that any cleaning service you consider is properly licensed and insured. This safeguards you in case of accidents or damage during cleaning and ensures the legitimacy of the company.
Get in-person quotes
During the in-home consultations, walk through your home with representatives from the cleaning companies, highlighting the areas that require cleaning. This gives them a firsthand look at your space and helps them provide a more accurate quote.
After the walkthrough, request detailed quotes from each cleaning company. These quotes should include a breakdown of costs, specifying what services are included in the pricing. Ensure there are no hidden fees or surprises in the final bill.
Collect quotes from all the cleaning companies you’ve consulted. Take your time to compare them, considering both the cost and the scope of services offered. This step will help you make an informed decision and choose the cleaning company that best fits your needs and budget.
Check references and credentials
Before finalizing your decision, ask each cleaning company for references from their previous or current clients. Reputable companies should readily provide references for you to contact.
Reach out to the provided references and ask about their experiences with the cleaning company. Inquire about the quality of service, reliability, and any concerns they may have had. This direct feedback from past clients can help you gauge the company’s performance.
Ensure that the cleaning company is fully licensed and insured. This verification offers you peace of mind, knowing that you’re dealing with a legitimate and responsible service provider. Check for any industry certifications or affiliations that further demonstrate their commitment to professionalism.
Discuss terms and contracts
Carefully review the cleaning contract provided by the chosen cleaning company. Pay close attention to terms, conditions, and any obligations on both sides. Ensure that all the agreed-upon services and pricing details are accurately reflected in the contract.
Seek clarification on any unclear terms or policies in the contract. Pay particular attention to cancellation policies, should you need to reschedule or terminate services in the future. Make sure you are comfortable with all aspects of the contract before proceeding.
The contract should align with the cleaning schedule, services, and any special requests discussed with the cleaning company. Ensure that the contract accurately reflects your cleaning requirements to avoid misunderstandings down the line.
Schedule a trial cleaning
Before committing to a long-term arrangement, consider requesting a trial cleaning session. This allows you to evaluate the cleaning company’s performance firsthand. During the trial, pay attention to the thoroughness, efficiency, and professionalism of the cleaning team.
After the trial cleaning, provide constructive feedback to the cleaning company. Share your observations, preferences, and any areas where you’d like to see improvements. Open and clear communication during this phase helps set expectations for ongoing service.
Use the trial cleaning as an opportunity to discuss and make any necessary adjustments to the cleaning plan. Address specific cleaning requirements, scheduling preferences, and any customisations needed to better align the service with your needs.
Finalize the cleaning arrangements
After the trial cleaning and adjustments, confirm the agreed-upon cleaning schedule and frequency with the cleaning company. Ensure that both parties are clear on the timing and expectations for ongoing services.
Coordinate with the cleaning company regarding access to your home. Discuss key arrangements, security measures, and any special instructions for entry. This ensures a smooth and secure cleaning process.
Before the first official cleaning session, make any necessary preparations, such as decluttering and removing valuable or delicate items. Clearing the cleaning area allows the cleaning team to work efficiently and effectively during their visit.