12 features of good predictive dialer software
Looking for technology to give you a business edge? Here are 12 features to look out for in good predictive dialer software.
Business is competitive – especially today. So if you’re planning on starting (or already run) your own business, you need to seek out and use technologies that can help you stand out from the competition. This is especially true if you’re operating in an industry with well-known competitors.
If you’re looking for a cost-effective investment for your business, it’s worth spending time researching the best predictive dialer software. This innovation can offer several features to your business – features that enable you to effectively communicate with your customers, provide high-quality customer service, gather important customer information, and track your employees’ progress.
What is predictive dialer software?
Predictive dialer software is an innovation that you can use to get the most out of your calls. One of the biggest ways that predictive dialer software helps businesses is by keeping track of who your customers are.
Each person on your list will have their own information (primarily their name and address) and you can use this information to determine who your customers are and how to contact them. You’ll also know their age, gender, and whether or not they live in a certain area.
Predictive dialer software is also used to automatically dial numbers, which increases the volume of phone calls your business can make. This feature is invaluable for many businesses because it reduces the mount of time an employee spends manually calling each customer. And the more people your employees can reach out to, the more profits you can potentially earn in a shorter amount of time.
This type of software will also allow you to keep track of the number of calls you’re making and what they’re for. It also allows you to schedule and record a ringless voicemail for a later date or time, making it very easy for you to reach as many customers as possible.
What are the features of good predictive software?
Predictive dialer software allows you increase your sales because it helps you identify new customers and record their information. As a result it makes it much easier to get referrals and increase your customer base.
But with the number of predictive dialer software options available for businesses to choose from today, how do you know which one to invest in? What’s the best choice for YOUR? Predictive dialer software can pave your way to your success in the business arena, but only if you end up with the right software.
12 features of good predictive dialer software
To help you make the right choice, here are 12 features to look out for when deciding on the best predictive dialer software for your business.
1) It provides you with a database of customer information
A good predictive dialer software choice will help you record and store all your customers’ information, like name, address, company name, as well as contact details. The software should also be able to provide you with a database of information that would include things like whether the caller you’re speaking to is on a fixed line or a mobile phone.
Features like these will help you to keep track of every single detail regarding your customers and their call records so that you can be sure of giving better service to your existing customers.
The ability of predictive dialer software to record and store customer information is one of the most important features you should look for when choosing. Aside from knowing more about your customers, this feature can also help you create an effective telemarketing strategy and allocate resources to better cater to the demands of your customers.
2) It supports multiple languages from different locations
Another feature to consider when looking for the best predictive dialer software is that it should be able to handle calls from all over the country in different time zones. As you’re dealing with people from different cultures and backgrounds, it’s very important that your employees can understand the customers on the other line, and vice versa.
If predictive dialer software can’t handle multiple languages at the same time, then you won’t be able to provide the best service to your customers. This is especially important if you’re planning to expand your reach on a global scale.
Predictive dialer software that supports multiple languages is an important feature as this can help your employees to effectively communicate with customers and ensure that language barriers are out of the way.
3) The best predictive dealer software is user-friendly
If you’re looking for good predictive dialer software, you should always make sure that you get one that comes with a user-friendly interface. This will help your employees to easily operate this system without any problems.
User-friendly predictive dialer software will make it very easy for your employees to adjust and use the technology. This is especially important if your workforce is composed of individuals who aren’t tech-savvy or who are novice to software like this.
4) It records every phone call
One of the features that you should look for in predictive dialer software is the ability to record every single phone call that your business makes and receives.
With this feature, you can easily evaluate the effectiveness of your marketing campaign because you’ll be able to determine where your customers got your number. This feature will help you assess how effective your employees are in handling customer complaints and providing customer service over the phone.
Predictive dialer software that records every phone call lets you see how many calls you actually make compared to how many calls you’re expecting to make. The information you can get from this feature will make it very easy for you to determine if your business is making any progress and if it can actually meet its goals.
It’s important that your software is able to record all calls that are made from all areas in your business to determine if you’re reaching the right target audience, and if your employees are fulfilling their responsibilities to the customers. This information can help you come up with sound decisions concerning about your customer relations and employee management.
5) It generates accurate reports
One very important feature of good predictive dialer software is the ability to generate reports based on what it collects in its database, as well as the types of services it provides.
A good system should be able to generate detailed reports about how much traffic is being received each month, as well as how many calls come in, how long they take to answer, and how much they cost.
These types of details are critical when marketing your business because they show how effective the services you’re offering are. These reports can also help you determine which areas of the business should you improve moving forward.
Are your employees trained enough to handle irate customers? What are your customers’ most common concerns? High-quality predictive dialer software should also allow you to view your database at anytime from anywhere to answer questions like these.
6) It performs automatic call scheduling
When looking for a good predictive dialer software choice, make sure it has the ability to perform automatic call scheduling. It should allow your employees to create a time and date in which to make calls to customers. This feature can be very convenient, especially if your business regularly handles hundreds or thousands of calls every single day.
With an automatic call scheduling feature, your employees can easily call customers during the latter’s preferred date and time. The timing of your employees’ calls is vital because this can make or break the impression that your business will leave in the customers’ minds.
Calling your customers when they’re busy can irritate them, while calling during their preferred schedule will make them feel appreciated because you actually listened to their request. Your business can easily do the latter when you use a predictive dialer software because of the automatic call scheduling feature.
7) It has more extensions available
Another feature to look for when choosing the right predictive dialer software is the number of extensions allowed by the software. Software that allows you to have several extension numbers is always a better option as this will make it very easy for customers to dial the department that’s trained and experienced to answer their concerns.
With several extensions, customers can easily call different departments for different concerns. This will allow your customers to save time and effort as they won’t have to talk to different departments just to have their problems addressed, and directly dial the extension of the department concerned. This feature can significantly expedite and improve your customer service.
8) It allows you to handle different types of calls
Good predictive dialer software will be able to handle several types of calls. This feature is essential as this can expand your reach and allow you to engage with more customers.
Over time, this feature can also help your business create a positive brand or image in the industry as you’ll get to cater to more customers regardless of the devices they use to contact your business.
9) It has customizable on hold time
One of the most important features of good predictive dialer software is the ability to customize the amount of time that your customers wait on hold before they get to talk to you.
This allows you to provide your clients with the best customer service experience, especially if you choose to put your customers on hold for the shortest time possible. This will improve your business processes and customer service. and make your clients more likely to do business with you again in the future.
10) You can manage messages
If you want to get the most out of your predictive dialer software, you should look for an option that has the ability to manage the messages that you send to your customers. Aside from making and taking calls, this feature will allow you to engage with your customers, ask feedback from them, and advertise your product and services better using text messages.
Some predictive dialer software even allows you to send scheduled text messages to your customers, or send one message to thousands in one go. All of these features will surely improve your efforts in marketing and creating healthy relationships with customers.
11) It dials multiple numbers at once
One important feature that good predictive dialer software should have is the ability to automatically dial multiple numbers at once. This feature is important because it will cut down the time that your employees have to spend dialing each number.
This means that your employees don’t have to stop the dialing process to answer the phone because they’re already dialing other numbers as they’re taking another call.
12) It’s affordable
Money is an important resource in every business, which is why you should consider the affordability of the predictive dialer software program when looking for one. Some will be fairly expensive, but some will cost quite a bit less than others. You’ll be able to find countless software that come in different prices once you’ve decided that you’re going to invest in one.
However, if you’re looking to save money, you may want to consider using a free program or software that offers a trial period. Using this kind of software will make it very easy for you to determine which among the software fits your needs. This can also prevent you from spending a lot of money on a software that you can’t use.
A high-quality predictive dialer software will be expensive, but it’s important to test out the water first. Over time, the money you’ll spend in buying the software will all be worth it as it will ensure that you have an effective system that will give you the results that you’re looking for.
Choose your predictive dialer software carefully
With the number of businesses using predictive dialer software today, expect that you’ll be able to find several options in the market. Predictive dialer software now comes in a wide variety of models and price points, each offering different features.
If you want to maximize your predictive dialer software to your business’ advantage, start scouting for options right away. Take your time to weigh the pros and cons of all your options and only invest in one that suits your business’s needs, budget, and goals.