Why you need a toll-free number for your business
Have you got a toll-free number for your business? Find out why you should consider getting one.
Toll-free numbers make it easy for long-distance customers to reach your business and get the help they need.
Designed with patterns that make it easy for customers to remember them, they offer valuable benefits to businesses that use them. A toll-free number can even serve as an important channel for marketing your business offerings to prospects.
Customers that need help can also reach your business at no cost and thereby boost your sales. If you run a business and are not sure whether you should get a toll-free number for your business, here are the great reasons why you seriously need to consider having one.
1) They’re quick and straightforward to recall
The main benefit of getting a toll-free number from companies like Kall8.com is that it’s simple. Your current and potential customers can remember it with ease.
A toll-free number is even much easier to remember when you include a vanity number in it. For instance, people will find it easy to remember 1-800-GOT JUNK compared to just 1-800-265-9737. As 1-800-GOT JUNK is simple and quick to remember, customers are likely to call you – giving you more opportunities to generate sales and even market your business.
2) They build business credibility
There is a common perception that toll-free numbers are for large corporations. This is not necessarily true as any business can get one, irrespective of size.
But this misconception can help you, as potential customer will assume that your business is well-established if you have one. When you have a toll-free number, you also gain credibility by making it easy for customers to reach out to you at no cost to them.
So even if you’re operating your company from your basement, a toll-free number can go a long way in enhancing the image of your business in the eyes of your customers.
3) They can enhance customer satisfaction
You know how frustrating it can be to try to contact a company, only to struggle to find their contact information. This can significantly impact your impression of their business, and to avoid this happening with your company, you need to find a way to make it easy for customers to contact you and provide them with the help they need.
A toll-free number is a great way of connecting with customers, and it significantly enhances customer satisfaction. As it’s easy to remember and free to call, you’re clearly making it as easy as possible for customers to reach you, at minimum inconvenience for them.
And the easier it is for your customers to contact you, the higher your customer satisfaction levels are likely be.
4) They help you to market your business
Besides popularizing your business through a vanity number, a toll-free phone number also makes it possible for you to keep tabs on your business’ marketing efforts.
For example, if you place it on your website, billboard or a printed advert, you can quickly tell the effectiveness of your advertising efforts by tracking the number of calls you receive through the toll-free number.
You can also use your toll-free number to generate extensions for specific marketing campaigns. This means you can have an extension number for your website, another one for printed adverts and one for billboards or any other advertising channel you use.
This way, you can easily tell which advertising channel is driving calls – information that will enable you to make wise marketing decisions in future, and increase the number of calls you get. So it can ultimately help to boost your sales revenue and returns on investment.
5) They’re highly portable
Toll-free numbers are not impacted by the location of your business. They don’t change when you move your business location, so you can relocate your business to a new office or town, and your customers will still be able to reach you.
Another thing that makes toll-free numbers highly portable is the fact that calls can be forwarded to mobile phones or any other phone. You can even change your phone service provider without losing your toll-free number.
The ownership of toll-free numbers doesn’t change whether you move location, or change phones, giving you a highly portable, permanent number to use in your marketing.
6) They’re proof that you care about your customers
A toll-free number allows your customers to call your business at no cost to them. By doing this, it makes it easy for customers to call in with questions or requests without having to worry about how much the call will cost them.
This sends a clear message that you care about your customers, and are available to help them with whatever they need without them having to pay.
At a time when the experiences that customers have with brands can either make or break a business, using a toll-free number can go a long way in improving customer engagement and satisfaction. The result will increased customer loyalty and a positive reputation for your business.
7) They give an online business legitimacy
One of the challenges of running an online business is demonstrating to customers that your business is legitimate. As most online businesses have no physical location where customers can walk in, they may require proof of existence.
With the vanity numbers that come with toll-free numbers, online businesses earn the confidence of customers as they serve as evidence that the business is actually legit and credible.
At the same time, when contacting certain brands, customers will want to either call numbers that have their area code or their toll-free number. As a result, many businesses who sell their products countrywide online are better off using toll-free numbers to give their customers an excellent experience. This ensures that customers don’t have to worry about incurring the cost of making long-distance fees.
Is a toll-free number right for your business?
A toll-free number is easy to get, and it can offer many benefits to your business. The cost of getting one is inexpensive too, because you don’t need to purchase any expensive equipment or pay for any unexpected expenses.
Besides offering customers an opportunity to call your business at no cost, toll-free numbers come with additional features that can boost your company’s communication. These include fax services, call recordings, emails, voicemails and call forwarding services. So could a toll-free number be right for your business?
Photo by Mike Meyers