How to deal with fake negative reviews – infographic
It’s bad enough when you get genuinely negative feedback online. But what do you do when you receive bad reviews that are fake?
In a world where many of your future customers or clients will either find you or search you online, you really can’t afford to have unflattering reviews floating around.
We’ve already covered how to repair a damaged online reputation here. (If responding to negative reviews online is becoming a habit, maybe it’s time to rethink your customer experience strategy…)
But what if the negative reviews online aren’t genuine? Rather than being from real customers with real complaints about your products or service, they’re fake? What do you do then?
To find out, check out this helpful infographic from Headway Capital. They explain how to identify, report, respond to and monitor fake reviews on some of the most popular online platforms.
Original source for infographic
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