How can unified communications encourage greater wellbeing within the workplace?
Although there are many challenges that businesses face, all companies are concerned with ensuring their employees’ wellbeing.
One of the greatest barriers to wellbeing and productivity is poor communication. One study found that 63% of employees were ready to quit their jobs as a result of poor company communication. Many businesses are now looking into unified communications as a means of boosting the wellbeing and productivity of employees. Here is how and why you might do so.
More efficient communication
The main way that unified communications encourages greater wellbeing within the workplace is by providing faster and more effective communication.
When it comes to business communication, speed is often the most important factor – especially when it comes to communication with current or potential customers. When all channels are on the same platform (the very core of unified communications) it’s a lot easier for all messages to be reached quickly.
In the same way, the speed in which customer service agents respond to complaints is also crucial. Consumers expect responses to be quicker than ever with some customers wanting replies to be instant. Unified communications make it easier to meet these expectations and ensure customers are satisfied overall by making your customer service calls better, for example.
All of this results in greater wellbeing within the workplace because members of the team are able to communicate with one another quicker, resulting in fewer mistakes and a lot less stress. One integrated platform makes collaboration in general a lot easier which can make a huge difference to the productivity and wellbeing of business teams.
It encourages inspiration and stronger working partnerships
When there are several people working together to share their ideas and expertise, the end result is guaranteed to be better than when a single person works alone.
Unified communications provides real-time connections with both colleagues and partners so it’s easier to share ideas whilst keeping things moving along. In general, the better relationships the staff have and the stronger the team is, the greater the standard of work is going to be.
The link between productivity and wellbeing has long been studied and the results may surprise you. There has been a connection made between employee satisfaction, higher productivity and lower staff turnover. Higher wellbeing at work leads to higher business profitability so ensuring employees are happy is a win for everyone.
A survey performed on a client database found that engaged employees with job flexibility worked more hours than the average employee and still reported higher wellbeing – all of which led to the conclusion that when employees feel inspired, motivated and supported in their work, they do more of it but without the negative health impacts of those who don’t.
How can unified communications help your business?
So, now we’ve looked at how unified communications can encourage greater wellbeing within the workplace, you might want to consider looking into a unified communications solution for your business.
To summarise, unified communications result in clearer, quicker and more effective communication that builds strong working partnerships and encourages inspiration, all of which lead to greater wellbeing and productivity within the workplace.
Photo by Priscilla Du Preez