10 tips on how to earn more 5-star reviews on Airbnb
Airbnb profit often comes down to positive feedback. Without it, your rental will appear much less desirable. Let’s discuss a few ways to earn more of those ever-so-valuable five-star reviews.
The small touches
Let’s say you’ve set up an Airbnb. Bath, UK, is the location. It’s a desirable property. To get those five-star reviews, though, you shouldn’t neglect the minor touches.
That could be stocking the pantry with shelf-stable basics. It could mean having plenty of extra towels and soap available. Try to anticipate your guest’s needs and have whatever they require on hand.
Be ready to help at a moment’s notice
Assuming you’re self-managing the property, make sure your guests have your phone number and email. Respond promptly if they reach out. That virtually guarantees they will leave when their stay is done with a positive impression.
Hire the right property management company
If you’re not self-managing the property, then you’ll need to hire the right property management entity. That involves doing some research to find one with a solid industry reputation that will help your guests if and when they need it.
Price the rental reasonably
You want to charge what the market dictates, but that doesn’t mean you should demand an unreasonable amount if there’s a major event happening close to your rental. Upcharging is different from gouging a potential customer.
Don’t make too many demands
Your guests want to relax and enjoy their stay. It’s fine to leave them with some ground rules they need to follow, but try not to burden them unnecessarily.
Anticipate the guest’s needs
When preparing a property for guests, try to think about what they will most enjoy. Maybe that means making sure they have high-speed Wi-Fi and access to streaming services. You might allow them to use the hot tub or BBQ grill that’s on the premises. These types of perks make positive feedback much more likely.
Feature amenities that people genuinely want
If you feature amenities that guests actually want, it should put a smile on anyone’s face who walks in the door. If you’re unsure of what those amenities might be, look at your competition and see what they’re offering. There’s nothing wrong with taking your cues from them.
Remind guests to leave feedback
It’s fine to ask guests to leave you some positive feedback after their stay or as they’re getting ready to leave. Reminding them as part of an emailed thank you isn’t too pushy. You might even offer them a 10% discount on their next stay for a five-star review.
Partner with local businesses
If you partner with local businesses by asking them if your guests can have exclusive deals, that often pays off with a five-star review. Discounted food items from local restaurants are a perfect example.
Check in following the first night
It’s not a bad idea to check in with your guests after the first night to make sure everything is to their liking. This simple move lets them know you care.
