The rise of social media customer care – infographic

Are you communicating with your customers on social media? Find out why it’s become the most preferred customer care channel today. 

Over the past few years social media has emerged as powerful customer care tool. Smart companies are embracing it and using it to keep up with customer needs (and problems) and highlight happy stories.

Customers are also embracing the power of social media – either to say what a wonderful experience they had, or to complain publicly about the opposite.

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As this infographic from Website Builder shows, if you’re in business today, you can’t afford to ignore customers on social media.

Original source for infographic